Junior Support Engineer
KEY DETAILS:
Location: Pune
Employment Type: Full-Time
Department: Engineering
Position: Junior Support Engineer
Experience Level: 1-3 Years
JOB SUMMARY:
We are seeking a Junior Support Engineer with 1-3 years of experience to provide Level 1 (L1) and Level 2 (L2) technical support for our applications built on .NET, Angular, and Node.js. This role involves assisting customers with issue resolution, supporting deployment activities, and troubleshooting basic application, system, and network-related problems. The ideal candidate should possess strong problem-solving abilities, effective communication skills, and a customer-centric approach.
KEY DETAILS:
Location: Pune
Employment Type: Full-Time
Department: Engineering
Position: Junior Support Engineer
Experience Level: 1-3 Years
JOB SUMMARY:
We are seeking a Junior Support Engineer with 1-3 years of experience to provide Level 1 (L1) and Level 2 (L2) technical support for our applications built on .NET, Angular, and Node.js. This role involves assisting customers with issue resolution, supporting deployment activities, and troubleshooting basic application, system, and network-related problems. The ideal candidate should possess strong problem-solving abilities, effective communication skills, and a customer-centric approach.
KEY DETAILS:
Location: Pune
Employment Type: Full-Time
Department: Engineering
Position: Junior Support Engineer
Experience Level: 1-3 Years
JOB SUMMARY:
We are seeking a Junior Support Engineer with 1-3 years of experience to provide Level 1 (L1) and Level 2 (L2) technical support for our applications built on .NET, Angular, and Node.js. This role involves assisting customers with issue resolution, supporting deployment activities, and troubleshooting basic application, system, and network-related problems. The ideal candidate should possess strong problem-solving abilities, effective communication skills, and a customer-centric approach.
KEY RESPONSIBILITIES:
• Technical Support & Issue Resolution
• Provide L1 & L2 technical support for applications developed using .NET, Angular, and Node.js.
• Diagnose and resolve basic technical issues related to software functionality, user access, and configurations.
• Escalate complex issues to L3 engineers or the development team, ensuring proper documentation of reported issues.
• Support web applications hosted on IIS and XAMPP.
• Utilize remote support tools such as AnyDesk and UltraViewer to assist clients effectively
• Assist customers with troubleshooting application errors, crashes, or performance-related concerns.
Customer Interaction & Communication
• Respond to customer queries via email, chat, and ticketing systems (e.g., Jira, ServiceNow).
• Provide clear and concise technical guidance to customers, including step-by-step resolutions.
• Ensure timely updates and professional communication to maintain high levels of customer satisfaction.
• Collaboration
o Work closely with developers and product managers to understand requirements and acceptance criteria.
o Actively participate in sprint planning, retrospectives, and daily stand-ups.
• Deployment & Environment Support
• Assist in deploying applications and updates in customer environments.
• Support basic environment setup such as software installations and minor system configurations.
• Troubleshoot basic deployment issues in Windows and Linux environments.
• Networking & System Troubleshooting
• Address basic network-related issues, including connectivity problems, DNS errors, and firewall settings.
• Work with system administrators to ensure proper server and network configurations.
• Issue Tracking & Reporting
• Track, manage, and document all support requests in ticketing systems like Jira or ServiceNow.
• Identify frequent support issues and document solutions in an internal knowledge base.
• Provide detailed logs and issue reports to senior engineers for unresolved problems.
REQUIRED SKILLS AND EXPERIENCE
• Core Technical Skills
• Understanding of Windows & Linux operating systems for troubleshooting deployment-related issues.
• Familiarity with databases (SQL Server, MySQL) to identify and resolve simple data-related issues.
• Basic networking knowledge, including IP configurations, DNS, and firewalls.
• Experience working with ticketing and issue-tracking tools (e.g., Jira, ServiceNow).
• Exposure to CI/CD pipelines and cloud platforms (AWS, Azure, or GCP) is a plus.
• Basic knowledge of .NET, Angular, or Node.js applications is a plus
• Soft Skills
• Strong communication skills for handling customer interactions.
• Ability to troubleshoot and resolve technical issues methodically.
• A proactive and customer-oriented mindset with attention to detail.
• Ability to multitask and prioritize multiple support tickets effectively.
• Problem-Solving & Documentation
• Analytical thinking to identify and resolve basic application issues.
• Ability to document recurring issues and suggest potential fixes.
• Understanding of when to escalate issues to senior support engineers or the development team.
KEY RESPONSIBILITIES:
• Technical Support & Issue Resolution
• Provide L1 & L2 technical support for applications developed using .NET, Angular, and Node.js.
• Diagnose and resolve basic technical issues related to software functionality, user access, and configurations.
• Escalate complex issues to L3 engineers or the development team, ensuring proper documentation of reported issues.
• Support web applications hosted on IIS and XAMPP.
• Utilize remote support tools such as AnyDesk and UltraViewer to assist clients effectively
• Assist customers with troubleshooting application errors, crashes, or performance-related concerns.
Customer Interaction & Communication
• Respond to customer queries via email, chat, and ticketing systems (e.g., Jira, ServiceNow).
• Provide clear and concise technical guidance to customers, including step-by-step resolutions.
• Ensure timely updates and professional communication to maintain high levels of customer satisfaction.
• Collaboration
o Work closely with developers and product managers to understand requirements and acceptance criteria.
o Actively participate in sprint planning, retrospectives, and daily stand-ups.
• Deployment & Environment Support
• Assist in deploying applications and updates in customer environments.
• Support basic environment setup such as software installations and minor system configurations.
• Troubleshoot basic deployment issues in Windows and Linux environments.
• Networking & System Troubleshooting
• Address basic network-related issues, including connectivity problems, DNS errors, and firewall settings.
• Work with system administrators to ensure proper server and network configurations.
• Issue Tracking & Reporting
• Track, manage, and document all support requests in ticketing systems like Jira or ServiceNow.
• Identify frequent support issues and document solutions in an internal knowledge base.
• Provide detailed logs and issue reports to senior engineers for unresolved problems.
REQUIRED SKILLS AND EXPERIENCE
• Core Technical Skills
• Understanding of Windows & Linux operating systems for troubleshooting deployment-related issues.
• Familiarity with databases (SQL Server, MySQL) to identify and resolve simple data-related issues.
• Basic networking knowledge, including IP configurations, DNS, and firewalls.
• Experience working with ticketing and issue-tracking tools (e.g., Jira, ServiceNow).
• Exposure to CI/CD pipelines and cloud platforms (AWS, Azure, or GCP) is a plus.
• Basic knowledge of .NET, Angular, or Node.js applications is a plus
• Soft Skills
• Strong communication skills for handling customer interactions.
• Ability to troubleshoot and resolve technical issues methodically.
• A proactive and customer-oriented mindset with attention to detail.
• Ability to multitask and prioritize multiple support tickets effectively.
• Problem-Solving & Documentation
• Analytical thinking to identify and resolve basic application issues.
• Ability to document recurring issues and suggest potential fixes.
• Understanding of when to escalate issues to senior support engineers or the development team.
KEY RESPONSIBILITIES:
• Technical Support & Issue Resolution
• Provide L1 & L2 technical support for applications developed using .NET, Angular, and Node.js.
• Diagnose and resolve basic technical issues related to software functionality, user access, and configurations.
• Escalate complex issues to L3 engineers or the development team, ensuring proper documentation of reported issues.
• Support web applications hosted on IIS and XAMPP.
• Utilize remote support tools such as AnyDesk and UltraViewer to assist clients effectively
• Assist customers with troubleshooting application errors, crashes, or performance-related concerns.
Customer Interaction & Communication
• Respond to customer queries via email, chat, and ticketing systems (e.g., Jira, ServiceNow).
• Provide clear and concise technical guidance to customers, including step-by-step resolutions.
• Ensure timely updates and professional communication to maintain high levels of customer satisfaction.
• Collaboration
o Work closely with developers and product managers to understand requirements and acceptance criteria.
o Actively participate in sprint planning, retrospectives, and daily stand-ups.
• Deployment & Environment Support
• Assist in deploying applications and updates in customer environments.
• Support basic environment setup such as software installations and minor system configurations.
• Troubleshoot basic deployment issues in Windows and Linux environments.
• Networking & System Troubleshooting
• Address basic network-related issues, including connectivity problems, DNS errors, and firewall settings.
• Work with system administrators to ensure proper server and network configurations.
• Issue Tracking & Reporting
• Track, manage, and document all support requests in ticketing systems like Jira or ServiceNow.
• Identify frequent support issues and document solutions in an internal knowledge base.
• Provide detailed logs and issue reports to senior engineers for unresolved problems.
REQUIRED SKILLS AND EXPERIENCE
• Core Technical Skills
• Understanding of Windows & Linux operating systems for troubleshooting deployment-related issues.
• Familiarity with databases (SQL Server, MySQL) to identify and resolve simple data-related issues.
• Basic networking knowledge, including IP configurations, DNS, and firewalls.
• Experience working with ticketing and issue-tracking tools (e.g., Jira, ServiceNow).
• Exposure to CI/CD pipelines and cloud platforms (AWS, Azure, or GCP) is a plus.
• Basic knowledge of .NET, Angular, or Node.js applications is a plus
• Soft Skills
• Strong communication skills for handling customer interactions.
• Ability to troubleshoot and resolve technical issues methodically.
• A proactive and customer-oriented mindset with attention to detail.
• Ability to multitask and prioritize multiple support tickets effectively.
• Problem-Solving & Documentation
• Analytical thinking to identify and resolve basic application issues.
• Ability to document recurring issues and suggest potential fixes.
• Understanding of when to escalate issues to senior support engineers or the development team.